So, first of all we really do know that choosing a fulfilment solution is a critical choice for your business. Choose an inept company, and they can do an enormous damage to your business.

We’ve heard the scare stories directly from the clients! Worst case scenario, a poor fulfilment company could literally put you out of business. Choosing a competent and enthusiastic company would allow you to sleep at night or take that holiday when you need to. It would allow you more time to run your business, while our team at Fusion Fulfilment stock your inventory and do the nitty gritty work – helping your business to thrive!

The reason we are so understanding of how nerve wrecking the decision to use a fulfilment solution can be is because the owners of the company have been there! In 2007, co-owner of Fusion Fulfilment, Mark Lester, made the tough decision to move his mail order health supplements business to a fulfilment house. Prior to this Mark’s business was operating from, and overwhelming, two rooms as well as the garage of his home.

Whilst making this huge decision, more than one night of sleep was lost considering the risks of making a mistake. He understood the that he would be relinquishing control of the day to day picking and packing to a bunch of strangers operating from a warehouse 60 miles away from his existing home and office. Thankfully, he made a good choice, mostly because he ended up working with one of our current core staff at Fusion, who subsequently worked with him when she moved to another company, and he followed.

We know you can go to lots of companies for fulfilment, but there are a number of reasons why you should work with us:

• We are flexible (within reason) and that’s because we are relatively small and willing to adapt to meet your needs. For those who want customisation, specific packaging, shrink wrapping, leaflets and so on in their packages we can do it. The big boys in the industry do not offer this sort of service no matter how trivial a matter is required, and they have neither the time nor the remotest interest in providing it. Some of them say they will, then when it comes down it, they can’t or won’t. However most won’t even claim that they offer it. Several of our clients have joined us from other companies specifically because we offer this higher level of service.

• We are honest and conscientious. We will not take on any work where we are anything less than 100% confident that we can do a good job for you. We would rather recommend you to go somewhere else than work with us if we don’t think we are a good match for your business. In essence, we think we are at our best working with SME’s (small to medium sized enterprises) needing warehousing and fulfilment for anything from as little as a couple of orders per day to several hundred orders per day. However, we will consider any requests that come our way and give you an honest assessment on whether we think we are right for you.

• We are fair. As a business we have to make money, but any quotes we provide for warehousing, picking, packing, and account management will be reasonable and competitive not at a rate designed to impoverish you.
  Here is an illustration of typical fees >>

• Although we are a young company, we are experienced. Our two primary chief operations staff have respectively 30 years and 15 years in the industry. Our owners have a decade of experience of using fulfilment companies themselves and understand your needs.

• We are passionate and care about our clients. This company was formed by its owners who had used a range of fulfilment companies for their own fulfilment needs. They observed at close hand how some, if not most fulfilment companies do the job but don’t really care about their clients or whether their business thrives or fails. Our team is motivated and does a first class job for all our clients.
  See clients who use our service >>

• We care about your business. We know that your success is our success, and we will go the extra mile to ensure mutual success.

• Good inventory management is important. Our stock control system was designed from the ground up by our developer, and is simple to use, fast and easy to understand. This system will integrate with your own system to tell you how many units you have of each product, how many have been sold, quantity on back order, and projected days of stock for each product over a set reference period of your choice, so you can replenish your stock in good time. Our designer is ready and willing to improve this system further if and when we find any other features that we or the client needs.
  See the platforms our warehouse management software currently integrates with >>

• Regarding competitors WMS (warehouse management systems), obviously any competent fulfilment company will have a system of some kind. However we looked into a few, and have seen systems that some which were highly flawed – at least for those running a small to medium sized enterprise, in other words, you. In some cases you could request a report and it would take 10 minutes to arrive, while you’re sitting in front of a blank screen. Our reporting system takes 2-3 seconds. In other cases the systems were needlessly complicated. We even came across one system where the report could only go back 6 weeks, which was little short of hopeless! In another case the data was impossible to re-arrange – for example let’s by stock life rather than by alphabetical order, and you couldn’t download it onto a spreadsheet so that you could re-arrange it yourself.

• We won’t hold you to ransom. If its just not working out for you, you can leave at relatively short notice. Although every contract we sign with our clients is bespoke, the leaving period is negotiable, and it is not our intention to unethically hold on to anyone who needs to change their business model. Not that we think you will want to leave us, as we will only take your business if we are sure we can do a great job for you. So far not one company has left us!

• We can move quickly if you want to work with us. We can take on small clients within a matter of days, and larger clients within a few weeks.

• If you have any problems our customer services team is just a call or email away.
  Here are answers to common questions potential clients ask us >>

• Our warehouse is secure, clean and well lit. If you make an appointment we are happy to give you a tour of our facilities.

• We have negotiated good rates with couriers to ship packages throughout the UK, Europe and beyond.

• We can handle customer service and inbound call handling. Regarding PCI DSS compliance** (the industry standard which enable us to also take your customers credit or debit card details and place orders securely) – this is something we do not currently provide. However we are in a position to become compliant within weeks if and when it becomes necessary for any new clients who require this service.

We can provide highly competitive rates for insuring your goods in our warehouse if you want us to though you are more than welcome to shop around for better insurance deals privately. 

** PCI DSS  = Payment Card Industry Data Security Standard